Support

Get help

Email team@untoil.com for product questions, Google Workspace or Microsoft 365 install issues, or anything else about Untoil. Include your Workspace domain or Microsoft tenant and a short description of what you tried.

Set up after you install

Untoil Chat DMs are optional. Identifying toil in Drive and Chat is configured by a team manager. After the app is installed from the Google Workspace Marketplace:

1. Sign in to Untoil with the same work email as your Google account.
2. Open Profile → Notifications.
3. Turn on Google Chat if you want Untoil to message you there, then send a test message. You can turn Google Chat notifications off at any time on that page.

If a Super Admin already installed Untoil for your domain, the Chat app is available without an individual install. If not, install Untoil for yourself from the Marketplace listing, then send the test.

Admin configuration

Drive, Chat, and Directory access requires a Google Workspace Super Admin. To configure Untoil for your organization:

1. Open the Untoil Marketplace listing as a Super Admin and choose Admin install for the domain (or specific organizational units). Individual install does not connect the team. When Admin install is finished, return to Untoil and click Verify install.
2. Sign in to Untoil as a team manager.
3. Open Team → Integrations → Google and click Connect. Choose Verify install and sign in with the Super Admin account. Untoil checks that Admin install lets it read Directory, Drive, and Chat. When those pass, the card reads Connected.
4. Use Team → Agents to run the Drive and Chat agents. Directory syncs into team departments from the same Google connection.

Disconnecting Google on Team → Integrations removes Untoil’s stored install. A Super Admin still uninstalls it in Google:

1. In the Admin console, open Apps, then Google Workspace Marketplace apps. Choose Untoil and Uninstall. That removes the Admin install and the Chat app for the domain.
2. If someone pasted domain-wide delegation, open Domain-wide delegation and delete that Client ID. A pasted Client ID stays after the Marketplace uninstall.

Set up a Microsoft Teams direct message

Untoil messages the Microsoft account you connect, in a direct chat. These are the only steps:

1. On Profile → Notifications, connect Microsoft Teams with the account that should receive the message.
2. Open Microsoft Teams as that account and add the Untoil app. That opens the direct chat Untoil messages.
3. If Untoil is not in your organization’s apps, a Teams admin uploads it (Teams → Apps → Manage your apps → Upload a custom app). Then add it for the account you connected.

Microsoft 365 admin configuration

Org-wide Files, Teams channels, and Directory access requires an Entra admin. Teams chat notifications use a separate Untoil Teams app (a notification-only bot), not Graph chat-read permissions.

1. Sign in to Untoil as a team manager. Open Team → Integrations → Microsoft and click Connect. An Entra admin consents the tenant app so Untoil can read Files, Teams channels, and Directory.
2. Allow or pin the Untoil Teams app in Teams Admin Center (or sideload the package while the store listing is in review) so people can receive chat notifications.
3. Use Team → Agents to run the Files and Teams agents. Directory syncs into team departments from the same Microsoft connection.

Disconnecting Microsoft on Team → Integrations removes Untoil’s stored tenant install. To fully revoke access, remove the Enterprise app in Entra and the Untoil app in Teams Admin Center.

Report an issue

Email team@untoil.com with what you expected, what happened, and your Workspace domain. Signed-in users can also send a message from the help control in the Untoil header.

Privacy and terms

Privacy questions go to team@untoil.com. See the Privacy Policy and Terms of Service.